Terms and Conditions.
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just email us on sales@yourtransithub.com
These are the terms on which we sell all Services to you. Placing an order on the Website provides your acceptance to these Terms and Conditions. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Your statutory rights are not affected by these terms and conditions.
UK Self Drive Terms
Accessories – The spare wheel, tyres, tools, handbook and service vouchers and all other equipment and items with which the vehicle is supplied and any replacements thereof.
Company – CINTS GLOBAL LIMITED t/a Your Transit Hub LTD (Company Registration 06278777)
Vehicle – The vehicle described on the rental agreement or any replacement vehicle, or any vehicle offered in extensions of agreement.
Hirer/Client – Person or Company named in Contract or entity on behalf of whom the agreement is signed with the understanding of hiring the vehicle.
Hire Period – The period from the ‘Date and Time Out’ specified on the Rental Agreement/Check Sheet Report until the re-delivery of the vehicle into the physical custody of the Company.
Hire/Rental Fee or Charges – The total charge for the hire of the vehicle to the Hirer calculated in line with the method set out on the Booking Form/Rental Agreement. All payments due to the company must be made on or before due date, any failure of payments on their due dates will be classed as a default by the hirer and the company reserves the right to void the hire agreement with any loss of deposits or previous payments by hirer. The Company is not obliged to provide the vehicles when there has been a default by the hirer.
Website means our website https://www.yourtransithub.com/ on which the Services are advertised.
The hire period are days set out and rates apply per day as within a 24hrs period
The Dates and times of the hire period may not be extended without the Company’s express authorisation.
If the hirer/Client wishes to extend the hire period, the company must be informed at least 12 hours before the end of the hire period. Failure to do so may result in an extension fee.
The Company will use all reasonable endeavours to have the Vehicle available for delivery or collection on the date specified but the company shall not incur any liability whatsoever in the event of any delay.
The hirer must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not in the vehicle, and use any security device fitted to or supplied with the vehicle. It is the hirer responsibility to protect the vehicle from any bad weather which can cause damage.
The correct fuel must be used by the hirer in the vehicle
The hirer must be sure that the vehicle is only used on public roads and for normal driving purposes. The hirer must inform the company of any use of the vehicle other than normal driving before the hire period or agreement. The hirer agrees that if the vehicle is used off the public highway without us giving prior consent, the hirer accepts full responsibility for all damage incurred.
The hirer must not let anyone work or operate on the vehicle in the form of repairs without the express permission of the company.
The hirer is responsible for his/her additional driver complying with these Terms and Conditions and shall be responsible for any loss arising for any non-compliance as if the breach were his own.
At the end of the hire period, the hirer will deliver the vehicle back to the company in same condition as when received, wear and tear accepted; and shall deliver at the place and at the time directed by the company.
The hirer will not use the vehicle in a faulty condition and will immediately inform the company of any faults/damage in or on the vehicle.
The hirer agrees to be liable to all damage to the vehicle while in their possession. The hirer agrees to pay for any reasonable cost of repair to return the vehicle to same condition as hire checklist.
The hirer will remain liable for the vehicle until a member of the company has inspected the vehicle and accepted delivery of the vehicle.
The hirer will permit the company of any of its staff to inspect the vehicle at any moment during the hire, with the hirer always providing the location and premises where the vehicle is stored.
The hirer will bear the cost of the repair or rectification of any damage to the Vehicle resulting from abuse, negligence or improper use of the Vehicle by the Hirer or additional driver.
The hirer will indemnify the Company against all fines, penalties and liabilities imposed on the Company or arising in respect of any non-compliance or contravention of any transport, traffic or other law or regulation, together with any cost or expense relating thereto incurred by the Company
The hirer will indemnify the company of any costs associated resulting from a recovery when the vehicle has been driven in such a way to cause the vehicle to remain stuck or in any other way immobilised.
The hirer must not use the vehicle for hire or reward unless permission has been granted by the company.
The hirer must not use the vehicle for any form of racing, testing the vehicle or track days unless permission has been granted by the company.
The Hirer must not drive the vehicle outside England, Scotland and Wales, unless we have given you written permission
The hirer must not use the vehicle under the influence of drugs or alcohol, this will result in the loss of deposit.
The vehicle will not be used during the period of hire in violation of the provisions of any act or regulations affecting the use, loading or condition of the vehicle or for any illegal purpose.
The Hirer may not allow any additional drivers unless pre-approved by the company
The company obliges to maintain the vehicle to at least the manufacturer’s recommended standard. The company assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period.
The company is responsible if someone is injured or dies as the result of the company’s negligence, act or failure to act.
The company is not responsible for any financial loss of missed opportunity or inconvenience (such as loss of profits or loss of opportunity and time)
The company has responsibility to inform the client at earliest convenience of vehicle availability, vehicle substitute or inability to deliver vehicle requested or paid for. The company will offer client a 100% refund or substitute vehicle in the event of original vehicle not being available, subject to no other terms or charges stated at the time of invoice or payment.
The company’s liability is limited to a refund of the hire fee, No other loss will be covered.
Conditions for use of Vehicle.
The hirer may use the vehicle for the purpose of their business and for social domestic and pleasure purposes. The vehicles may not be used for any purposes for which they are not expressly designed, for example carrying a greater number of passengers and/or more baggage than recommended by the manufacturer.
- We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement: in the case of Services, within a reasonable time; and
- in the case of Goods, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
- In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or
- In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
- we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
- after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that
- If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
- If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of
- If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of
- We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay
- You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra
- If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of storing and redelivering
- The Goods will become your responsibility from the completion of delivery or Customer You must, if reasonably practicable, examine the Goods before accepting them.
All payments for self-drive hire are paid in advance of booking. Vehicle can only be confirmed after payment has been received.
A booking deposit of 50% of your total hire if your hire is more than 14 days in advance.
For bookings within 14 days to car hire start date, the total hire fee is due.
Payments are accepted by bank transfer and must be cleared funds showing in our accounts.
The refundable security deposit is due on request and must be paid before the hire commences.
The refundable security deposit is returned after one week of the hire ending and before two weeks of the end of the hire period. Extra charges, or traffic fines, may be deducted from the security deposit after informing the client.
Our Charges are worked out based on demand, season, duration of hire, type of vehicle and specification of service, every pricing is be-spoke to give our clients the best price. The prices on our website or listed in any marketing material are guide prices. Car hire prices are confirmed at the point of invoice/payment.
A refuelling service charge of £50 is applied plus the charge of refuelling the tank to full position or position at time of hire.
If the Hirer and Company agree to extend the period of Hire the Hirer shall pay the following charges to the company at the time of the grant of the extension or at such other time as may be specified by the Company
If the Hirer fails to make payment of any sum due to the Company on the due date, the sum due shall bear interest at the rate of 4% per week from and including the date that payment should have been made to and including the date of receipt of cleared funds by the Company
In the event of default in the payment of any amount due to the Company under the terms of this Hire Agreement and if this account is placed in hands of an Agency or Solicitor for recovering such amounts or legal action the Hirer agrees to pay in addition to the amount due hereunder all cost of collection including Agency and Solicitors fees and Court Costs.
The Company reserves the right by giving due notice to the Customer at any time before the services are provided to increase the costs of the services to reflect any increase in the costs to the Company which is due to any factor beyond the Company’s control.
The hirer agrees to pay the delivery and collection rates as advised by the company
The hirer is responsible for all charges incurred during the hire, even if the hirer has asked someone else to be responsible for them
The hirer will pay the company for loss of income for up to 30 days rental in the case of the hirer causing damage, repairs, write-off or stolen vehicle.
The hirer is responsible to pay all fines and court costs for parking, traffic and other offences such as Speeding Tickets, Parking Fine and Road Traffic Acts. Failure to pay the appropriate authority any fines and costs will result in the company charging the hirer administration charges which arise to deal with such matters, starting from a minimum of £50 administration fee.
Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to
You do not own the Goods until we have received payment in If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
The number of miles the vehicle has been driven will be determined by the standard recording device on the vehicle. The company reserves the right to access mileage via tracker device on the vehicle.
Mileage is set at 100 miles per day for all the company’s vehicles unless different mileage is stated on any hire document.
If the vehicle is driven in excess mileage, the hirer will be subject to the charges stated in any of the hire documents.
All vehicles provided by us are insured on a self-drive hire cover.
The car hire fee includes insurance,
Additional drivers are charged at a minimum of £75.
Additional drivers are only added to hire agreement after being approved by insurance, all hires still proceed with named main driver on contract.
The amount of the insurance excess depends on which car you have hired.
The insurance excess varies from £2,500 to £50,000 depending on the value of vehicle hired from the company. The insurance excess payable by the hirer is stated on the vehicle hire documentation.
The insurance cover applies to the UK roads, permission has to be granted by the company for the hirer to take the vehicle abroad.
If you request to have your own insurance; – we may permit you to use your own insurance after signing and confirming you are using own insurance on hire documents. We have to agree to the amount of cover you arrange, the type of policy and the insurer you have chosen. We must be satisfied with the cover and policy conditions, and you must not change them. We may ask and you must make your insurers aware we are the suppliers/owners of the vehicle. If the vehicle is damaged or stolen you will let us negotiate with the insurers about whether the vehicle can be repaired or what compensation is due to us. You are financially responsible for settling the full claim and paying all costs if the policy you have arranged fails and the vehicle is damaged, lost or stolen, or a claim as made by any other party.
Only the individuals named on the hirer or insurance documents is permitted to drive the vehicle. If any individual not named on insurance is deemed to be driving the vehicle, the hirer will forfeit and lose their entire deposit.
Accident
If the hirer has an accident, they must not admit responsibility.
The hirer must obtain the names, address of everyone involved and the witnesses at the scene.
The hirer must make the vehicle secure.
The hirer must inform the company immediately.
The hirer must inform the police immediately if anyone is injured or if there is a disagreement over who is responsible, and let the company know the details immediately.
The company may cancel the hire if the weather is deemed to be unsuitable for the vehicle, another date will be arranged or the hire fee will be refunded in full.
The company may cancel the hire if the car is deemed to be faulty, if this happens, where possible, the company will offer an alternative car for the hirer and will reimburse for the cost difference, if there is an up-grade charge the company will advise the hirer of the charge before confirming the alternative.
The company reserves the right to refuse hire to any hirer at any point in time if the company deems the hirer to be unsuitable (e.g. age is not suitable, license details do not comply)
If the hirer request to cancel the hire after payment has been confirmed, the hire will be subject to a cancellation charge.
Hirer will pay 50% of the hire fee if the hire is cancelled 30+ days before the start date of the hire of the vehicle.
Hirer will pay 75% of the hire fee if the hire is cancelled 7 days to under 30+ days before the start date of the hire.
Hirer will pay 100% of the hire fee if the hire is cancelled under 7 days before the start date of the hirer.
If the vehicle is returned before the hire period ends, the hirer is not entitled to any refund or credit for days left of the hire.
The agreement can be terminated by the company if the hirer fails to pay any amount on/by the due date of payments.
The hirer shall not get a credit for any fuel left in the vehicle’s tank when it is returned to the company.
If any distress or legal issues may occur to the hirer such as bankruptcy or a petition of any kind but not limited to the mention, the company reserves the right to terminate the agreement without any credit or notice to the hirer.
Termination can occur if the hirer suspends or ceases to trade or in substantial part of its business.
The Company may demand the return of the Vehicle at any time either for the purpose of determining the hire or for the purpose of replacing the Vehicle with another similar vehicle and is in the Company’s reasonable judgment such demand might not be complied with the Company may repossess the Vehicle and terminate the Hire Agreement without any liability for any loss or damage which the Hirer may sustain as a result of such demand termination or repossession.
If the hirer (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation.
If we end this agreement it will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim reasonable costs from you if you do not meet the main requirements of this agreement. We can repossess the vehicle (and charge you a reasonable amount) without using unreasonable force or causing damage.
The hirer agrees that we may use their data for market research.
If the hirer breaks the agreement, the company is allowed to pass on all details held to credit reference agencies.
The company also reserves the right to pass on the hirer details to the BVRLA who can pass it on to any of its members under the data protection act 1988.
The Company will abide by all relevant provisions set out in the General Data Protection Regulation (GDPR) (EU) 2016/679 (as incorporated by the Data Protection Act 2018).
The Company will present the Customer with a copy of the Company’s Privacy Policy pursuant to Article 12 General Data Protection Regulation (GDPR) (EU) 2016/679.
This contract will be governed by and construed in accordance with the laws of the United Kingdom and shall be subject to the non-exclusive jurisdiction of the court of Great Britain. The hirer and the company agree for this contract to be governed by English law and for disputes to be heard at the High Court in London.
UK Chauffeur Terms
Accessories – The spare wheel, tyres, tools, handbook and service vouchers and all other equipment and items with which the vehicle is supplied and any replacements thereof.
Company – CINTS GLOBAL LIMITED t/a Your Transit Hub LTD (Company Registration 06278777)
Vehicle – The vehicle described on the agreement or any replacement vehicle, or any vehicle offered in extensions of agreement.
Hirer/Client – Person or Company named in Contract or entity on behalf of whom the agreement is signed with the understanding of hiring the vehicle.
Hire Period – The period from the ‘Date and Time Out’ specified on the Rental Agreement/Check Sheet Report until the re-delivery of the vehicle into the physical custody of the Company.
Hire/Rental Fee or Charges – The total charge for the hire of the vehicle to the Hirer calculated in line with the method set out on the Booking Form/Rental Agreement. All payments due to the company must be made on or before due date, any failure of payments on their due dates will be classed as a default by the hirer and the company reserves the right to void the hire agreement with any loss of deposits or previous payments by hirer. The Company is not obliged to provide the vehicles when there has been a default by the hirer.
Website means our website https://www.yourtransithub.com/ on which the Services are advertised.
Minimum charge 4 hours (subject to seasonal increase). Minimum charges vary for prestige vehicles.
The Dates and times of the hire period may not be extended without the Company’s express authorisation.
If the hirer/Client wishes to extend the hire period, the company must be informed at least 12 hours before the end of the hire period. Failure to do so may result in an extension fee.
The Company will use all reasonable endeavours to have the Vehicle available for delivery or collection on the date specified but the company shall not incur any liability whatsoever in the event of any delay.
The Customer shall ensure all information provided to the Company for a Private Hire Booking is accurate and correct.
The Customer shall pay a Fare to the Company in consideration of the Private Hire Booking and Transportation Service.
The Customer shall pay any Additional Charge(s), howsoever incurred, to the Company, at a reasonable rate specified by the Company from time to time, for the following:
- 1 Airport parking expenses incurred during the Transportation Service(s).
- 2 Cancellation of a Private Hire Booking by the Customer after engagement, or commencement, of the Transportation Service.
- 3 Congestion or Ultra Low Emission Zone (ULEZ) charge expenses incurred during the Transportation Service.
- 4 Surcharge(s) in respect of the following:
- a) Private Hire Booking(s) and Transportation Service(s) requiring transit from or to an airport or railway station.
- b) Private Hire Booking(s) and Transportation Service(s) requiring transit out of London.
- c) Private Hire Booking(s) and Transportation Service(s) requiring transit on Good Friday, Christmas Day or other bank holidays (pursuant to the Banking & Financial Dealings Act 1971 (as amended)).
- d)Private Hire Booking(s) and Transportation Service(s) requiring transit outside of normal business hours.
- e) Private Hire Booking(s) and Transportation Service(s) requiring transit during periods of peak demand.
- f) Private Hire Booking(s) and Transportation Service(s) requiring specific vehicle types.
- 5) Variations to Private Hire Booking(s) and Transportation Service(s), from that accepted in the original Private Hire Booking, at the request of the Customer.
a) Waiting time resulting from acts or omissions by the Customer during provision of the Transportation Service.
b) Acts or omissions by the Customer during provision of the Private Hire Booking(s) and Transportation Service(s) resulting in expense or loss by the Company. - The Customer shall, unless the Customer holds an Account or it is otherwise specified by the Company, make payment of the Fare and Additional Charges upon completion of the Transportation Service.
- The Customer Fares and Additional Charges shall, in the circumstances at Clause 5.4, be collected by the Company collecting a credit or debit card payment using the Communication Software.
- The Customer may raise complaints about the Private Hire Booking or Transportation Service in writing (subject to Private Hire Licensing Law) and submit it to the Company’s offices at 137 Station Road, Hampton, TW12 2AL
The Company shall, as a licensed Private Hire Operator, invite and accept Private Hire Bookings in accordance with Private Hire Licensing Law.
The Company shall confirm to the Customer its acceptance of a Private Hire Booking in accordance with Private Hire Licensing Law.
The Company will, in accepting a Private Hire Booking from a Customer, engage a Private Hire Vehicle Driver(s) and Private Hire Vehicle(s) for the Transportation Service(s).
The Company shall determine at its discretion the manner of performance of the Private Hire Booking and Transportation Service(s).
The Company reserves the right, subject to Private Hire Licensing Law (including, but not limited to, the Equality Act 2010 (as amended)), to refuse a Private Hire Booking request or withdraw a Transportation Service.
We aim to perform our services to a high standard. Please contact us if you have any complaints or suggestions.
Our Chauffeurs will use their judgment to drive at reasonable speeds in relation to the prevailing road type and conditions and you should not ask them to exceed speed limits. Unless we have agreed with you that a particular route should be used, our chauffeur may use any route to a destination that in their opinion is the best and most convenient route, whether or not it is actually the shortest route.
No person other than employees or representatives of Royale Chauffeur Group may drive the vehicle.
The chauffeur will endeavour to adhere to the pre-arranged itinerary/pick up/drop off times, and to the reasonable requests of the passengers, (the reasonableness of which shall be judged by the chauffeur) However, we cannot be held responsible for loss or inconvenience from delays and prolonged journey durations, due to circumstances beyond their control. i.e. traffic, adverse weather conditions etc.
The agreed hire price will be payable provided the services commence within 1 hour of the agreed pick up time. If we fail to commence the services within 1 hour of the scheduled pick up time, you have the right to terminate the agreement for that booking and you will receive a full refund of any deposit and advance payment that has been made.
Wherever reasonably possible the vehicle type agreed at the time of booking shall be used. However, we reserve the right to supply an alternative vehicle. In the unlikely event of vehicle breakdown, we will make every possible attempt to supply a replacement vehicle as quickly as possible. If a replacement cannot be supplied, a full refund of any hire fees will be paid.
Unless a credit account has been agreed and set up for you, or alternative payment terms have been agreed with you at the time of booking, a 50% deposit is required on reservation, and full payment is required prior to the journey taking place. We do not charge for credit card processing. Payment can be made with Master, Visa Credit or American Express as well as Debit cards. Payments are taken through our WorldPay secured booking system.
If you do have a corporate or credit account with us, payment is required 30 days following the date of the invoice unless otherwise agreed in writing. Payment by the end of the month following the date of the invoice upon application.
If a due payment exceeds 45 days we reserve the right to charge you interest from the date any payment is due until we receive it at a rate of 3% above the base lending rate of Barclays Bank PLC.
advance.
For bookings within 14 days to car hire start date, the total hire fee is due.
Payments are accepted by bank transfer and must be cleared funds showing in our accounts.
The refundable security deposit is due on request and must be paid before the hire commences.
The refundable security deposit is returned after one week of the hire ending and before two weeks of the end of the hire period. Extra charges, or traffic fines, may be deducted from the security deposit after informing the client.
Our Charges are worked out based on demand, season, duration of hire, type of vehicle and specification of service, every pricing is be-spoke to give our clients the best price. The prices on our website or listed in any marketing material are guide prices. Car hire prices are confirmed at the point of invoice/payment.
A refuelling service charge of £50 is applied plus the charge of refuelling the tank to full position or position at time of hire.
If the Hirer and Company agree to extend the period of Hire the Hirer shall pay the following charges to the company at the time of the grant of the extension or at such other time as may be specified by the Company
If the Hirer fails to make payment of any sum due to the Company on the due date, the sum due shall bear interest at the rate of 4% per week from and including the date that payment should have been made to and including the date of receipt of cleared funds by the Company
In the event of default in the payment of any amount due to the Company under the terms of this Hire Agreement and if this account is placed in hands of an Agency or Solicitor for recovering such amounts or legal action the Hirer agrees to pay in addition to the amount due hereunder all cost of collection including Agency and Solicitors fees and Court Costs.
The Company reserves the right by giving due notice to the Customer at any time before the services are provided to increase the costs of the services to reflect any increase in the costs to the Company which is due to any factor beyond the Company’s control.
The hirer agrees to pay the delivery and collection rates as advised by the company
The hirer is responsible for all charges incurred during the hire, even if the hirer has asked someone else to be responsible for them
The hirer will pay the company for loss of income for up to 30 days rental in the case of the hirer causing damage, repairs, write-off or stolen vehicle.
The hirer is responsible to pay all fines and court costs for parking, traffic and other offences such as Speeding Tickets, Parking Fine and Road Traffic Acts. Failure to pay the appropriate authority any fines and costs will result in the company charging the hirer administration charges which arise to deal with such matters, starting from a minimum of £50 administration fee.
The client is held responsible for the behaviour of all passengers, and for informing them of the provisions of this agreement. They are responsible for ensuring that the party’s conduct does not threaten their own, the drivers or any other person’s safety. Seatbelts should be worn, and passengers should not lean out of the windows or stand out of the sunroof. You will indemnify us for any losses, costs or expenses caused by any passenger on demand, whether or not we have first made a claim against that passenger. All vehicles are strictly ‘no smoking’
In the event that any passenger (in the opinion of the chauffeur) is carrying out any unacceptable behaviour, then we or our chauffeur may refuse entry to that passenger to the vehicle or may terminate the agreement for that booking or may cease the performance of that service, even if they are not completed. In these circumstances and without prejudice to our rights, you must still pay to us the full price for the booking, and we will have no responsibility or liability for any losses or costs.
You accept responsibility and will indemnify us for any internal or external damage to, or loss of the vehicle or any of our property caused or incited to be caused by you or any passenger no matter how the damage is caused.
You will pay for all cleaning and valet costs if any passenger causes any spillage, is sick in the vehicle, or in any other way causes the cleanliness of the vehicle to be of a lower standard than at the pickup time. The standard valet charge is £75 plus VAT
In the unlikely event that any of the above events occur, you hereby authorise payment to be debited from the credit/debit card used initially to secure the booking, or agree to immediate payment by other means, after being presented with written/photographic evidence of damage/loss of subsequent hire fees.
The maximum seating capacity of the vehicle is determined by us, and should not be exceeded. It is your responsibility to ensure that any children or passengers under the height of 4’6” are secured within a booster seat or protective child seat as appropriate. The company will provide child seats as long as they are requested at the time of the booking.
All property and luggage remains at all times the responsibility of the passengers. We accept no responsibility or liability for any loss or damage, no matter how caused, either whilst in transit or when left in the vehicle.
It is your responsibility when reserving a vehicle, to check that it has sufficient space and weight allowance to accommodate the luggage to be carried.
Please ensure you advise the number and size of your luggage at the time of booking.
We reserve the right to refuse the carriage of luggage if in the chauffeur’s judgment the volume of weight is excessive.
If the client does not appear at the time and place designated at the pickup point, the charge will be raised at the full rate quoted for the original booking or any monies paid will be non-refundable.
If the client does not make prompt payment to invoice due date terms, reminders will be sent and if no payment received within 72 hours to hire times, booking will be classed as a no show, and any deposit paid will be non-refundable
As Directed / Journeys Over 50 Miles
Prices quoted for A.D (as directed) rate include multiple stops and waiting time, (Allowing 10 miles per hour only). The usage of the car is restricted to a 10-mile radius from pick-up location. Any mileage thereafter is charged at an additional per mile rate (please request quote before journey). Airport transfers are not normally included in the A.D (as directed) hire and are charged in addition to the standard rate.
Any bookings with a total driving distance of over 50 miles will be subject to a bespoke quote and a booking will only become confirmed once the full payment of the hire, including but not limited to a mileage surcharge has been added to the initial quote using our ‘online booking system’..
The company may cancel the hire if the weather is deemed to be unsuitable for the vehicle, another date will be arranged or the hire fee will be refunded in full.
The company may cancel the hire if the car is deemed to be faulty, if this happens, where possible, the company will offer an alternative car for the hirer and will reimburse for the cost difference, if there is an up-grade charge the company will advise the hirer of the charge before confirming the alternative.
The company reserves the right to refuse hire to any hirer at any point in time if the company deems the hirer to be unsuitable (e.g. age is not suitable, license details do not comply)
If the hirer request to cancel the hire after payment has been confirmed, the hire will be subject to a cancellation charge.
Hirer will pay 50% of the hire fee if the hire is cancelled 30+ days before the start date of the hire of the vehicle.
Hirer will pay 75% of the hire fee if the hire is cancelled 7 days to under 30+ days before the start date of the hire.
Hirer will pay 100% of the hire fee if the hire is cancelled under 7 days before the start date of the hirer.
All vehicles provided by us are insured on a self-drive hire cover.
The car hire fee includes insurance,
Additional drivers are charged at a minimum of £75.
Additional drivers are only added to hire agreement after being approved by insurance, all hires still proceed with named main driver on contract.
The amount of the insurance excess depends on which car you have hired.
The insurance excess varies from £2,500 to £50,000 depending on the value of vehicle hired from the company. The insurance excess payable by the hirer is stated on the vehicle hire documentation.
The insurance cover applies to the UK roads, permission has to be granted by the company for the hirer to take the vehicle abroad.
If you request to have your own insurance; – we may permit you to use your own insurance after signing and confirming you are using own insurance on hire documents. We have to agree to the amount of cover you arrange, the type of policy and the insurer you have chosen. We must be satisfied with the cover and policy conditions, and you must not change them. We may ask and you must make your insurers aware we are the suppliers/owners of the vehicle. If the vehicle is damaged or stolen you will let us negotiate with the insurers about whether the vehicle can be repaired or what compensation is due to us. You are financially responsible for settling the full claim and paying all costs if the policy you have arranged fails and the vehicle is damaged, lost or stolen, or a claim as made by any other party.
Only the individuals named on the hirer or insurance documents is permitted to drive the vehicle. If any individual not named on insurance is deemed to be driving the vehicle, the hirer will forfeit and lose their entire deposit.
Accident
If the hirer has an accident, they must not admit responsibility.
The hirer must obtain the names, address of everyone involved and the witnesses at the scene.
The hirer must make the vehicle secure.
The hirer must inform the company immediately.
The hirer must inform the police immediately if anyone is injured or if there is a disagreement over who is responsible, and let the company know the details immediately.
The Company and Customer shall, upon being affected, forthwith inform the other party of the matters constituting force majeure and keep the other party fully informed of the continuance and of any change of circumstances whilst such force majeure continues.
The Company shall not be liable for any breach of its obligations resulting from a cause beyond its control including but not limited to fire, weather, strikes, insurrection, riots, embargoes, shortage of materials, delays in transportation, requirements of civil or military authority, war, civil unrest or terrorist action.
The Company shall not, in the circumstances in the Clause above, be liable for any delay in performance or non-performance of any of its obligations due to force majeure.
If the vehicle is returned before the hire period ends, the hirer is not entitled to any refund or credit for days left of the hire.
The agreement can be terminated by the company if the hirer fails to pay any amount on/by the due date of payments.
The hirer shall not get a credit for any fuel left in the vehicle’s tank when it is returned to the company.
If any distress or legal issues may occur to the hirer such as bankruptcy or a petition of any kind but not limited to the mention, the company reserves the right to terminate the agreement without any credit or notice to the hirer.
Termination can occur if the hirer suspends or ceases to trade or in substantial part of its business.
The Company may demand the return of the Vehicle at any time either for the purpose of determining the hire or for the purpose of replacing the Vehicle with another similar vehicle and is in the Company’s reasonable judgment such demand might not be complied with the Company may repossess the Vehicle and terminate the Hire Agreement without any liability for any loss or damage which the Hirer may sustain as a result of such demand termination or repossession.
If the hirer (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation.
If we end this agreement it will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim reasonable costs from you if you do not meet the main requirements of this agreement. We can repossess the vehicle (and charge you a reasonable amount) without using unreasonable force or causing damage.
The hirer agrees that we may use their data for market research.
If the hirer breaks the agreement, the company is allowed to pass on all details held to credit reference agencies.
The company also reserves the right to pass on the hirer details to the BVRLA who can pass it on to any of its members under the data protection act 1988.
The Company will abide by all relevant provisions set out in the General Data Protection Regulation (GDPR) (EU) 2016/679 (as incorporated by the Data Protection Act 2018).
The Company will present the Customer with a copy of the Company’s Privacy Policy pursuant to Article 12 General Data Protection Regulation (GDPR) (EU) 2016/679.
This contract will be governed by and construed in accordance with the laws of the United Kingdom and shall be subject to the non-exclusive jurisdiction of the court of Great Britain. The hirer and the company agree for this contract to be governed by English law and for disputes to be heard at the High Court in London.