General Terms & Conditions

These General Terms of Service (“Terms”) govern the provision of vehicle hire, aircraft charter arrangement, aircraft sales and acquisition consultancy, and related transport services offered by SBHG Group Limited trading as Yourtransithub and Tier One Aviation (“Yourtransithub”, “Tier One Aviation” “we”, “us”, or “our”).

By submitting a booking request, enquiry, or otherwise engaging our services, you agree to be bound by these Terms.

Yourtransithub may provide services either directly or by arranging such services through licensed third-party operators, subcontractors, or fulfilment partners.

Where services are arranged through third-party providers, Yourtransithub acts solely as a disclosed intermediary for the purposes of coordinating and facilitating the requested services.

In such cases, the underlying operational service contract shall exist between the Customer and the relevant third-party operator, who shall be solely responsible for the performance of the contracted services.

TERMS OF SERVICE

Effective Date: 17.02.2026
Company Name: SBHG Group Ltd
Registered Address: 20-22 Wenlock Road, London, England, N1 7GU
Support Contact: Enquire@yourtransithub.com


1.1 Eligibility

Use of the Yourtransithub platform and services is restricted to individuals aged 18 years or over. By engaging our services, you confirm that you meet this requirement.


1.2 Nature of Services

Yourtransithub provides:

  • Vehicle hire services

  • Aircraft charter arrangements

  • Aircraft sales and acquisition consultancy

  • Transport-related advisory services

Yourtransithub may act either as:

a) Principal Service Provider, where services are delivered directly by us; or
b) Intermediary / Booking Agent / Consultant, where services are fulfilled by third-party subcontractors or operators.

Where Yourtransithub acts as an intermediary, the underlying service contract may exist between the customer and the relevant third-party provider.


1.3 Subcontracted Services

Yourtransithub reserves the right to subcontract or outsource services to licensed and compliant third-party providers where necessary for fulfilment of bookings or consultancy mandates.

Intermediary Role

Where services are arranged through third-party vehicle providers, aircraft operators, or subcontracted partners, Yourtransithub shall act solely as a disclosed intermediary for the purposes of arranging and coordinating the requested services.

In such cases:

  • the underlying operational contract shall exist between the Customer and the relevant third-party provider;

  • the third-party provider shall be solely responsible for operational delivery of services;

  • Yourtransithub shall not be deemed the operator, carrier or service provider of subcontracted services.


1.4 Payment Terms

All payments are processed offline via agreed methods.

Full or partial payment may be required prior to:

  • booking confirmation

  • mobilisation of services

  • scheduling of aircraft or vehicle assets

  • consultancy engagement

Funds received by Yourtransithub may be distributed to subcontractors or service providers for the purposes of fulfilling customer bookings.


1.5 Booking Confirmation

A booking is not considered confirmed until:

  • payment has been received; and

  • written confirmation has been issued by Yourtransithub.

Estimated timelines for service fulfilment are indicative only and do not constitute guarantees.


1.6 Customer Responsibilities

Customers are responsible for ensuring:

  • possession of valid travel documentation

  • appropriate driving licences

  • visas or permits

  • compliance with applicable aviation and transport regulations

  • insurance where required

Failure to comply may result in cancellation without refund.


1.7 Aircraft Charter and Transport Operations

Operational matters including but not limited to:

  • maintenance

  • crew conduct

  • safety compliance

  • scheduling

  • mechanical reliability

  • regulatory certification

remain the responsibility of the third-party operator where Yourtransithub acts solely as an arranger.


1.8 Limitation of Liability

To the fullest extent permitted by law, Yourtransithub shall not be liable for:

  • delays caused by weather conditions

  • airspace restrictions

  • mechanical faults

  • regulatory actions

  • subcontractor performance

  • traffic or routing issues

  • force majeure events

Where acting as an intermediary, Yourtransithub accepts no liability for the operational acts or omissions of third-party providers.


1.9 Aircraft Sales & Acquisition Consultancy

Where Yourtransithub provides advisory or consultancy services in relation to aircraft purchase or sale:

  • we do not provide engineering certification

  • we do not warrant airworthiness

  • we do not provide financial guarantees

  • buyers and sellers must undertake independent inspections and due diligence

Yourtransithub accepts no liability for post-transaction performance or valuation discrepancies.


1.10 Governing Law

These Terms shall be governed by the laws of England and Wales.

REFUND & CANCELLATION POLICY


Refunds may be subject to:

  • notice periods

  • administrative costs

  • third-party operator cancellation terms

  • aircraft or vehicle scheduling commitments

Deposits may be non-refundable once:

  • services are scheduled

  • assets are reserved

  • consultancy work has commenced

Late cancellations or no-shows may incur full charges.

Operational cancellations due to:

  • weather

  • regulatory decisions

  • mechanical issues

shall be handled in accordance with third-party provider policies where applicable.

Third-Party Fulfilment

Where a booking is fulfilled by a subcontracted operator:

  • cancellation terms may be subject to that operator’s own scheduling and availability policies;

  • refund eligibility shall be assessed in accordance with the operator’s applicable contractual terms;

  • non-refundable deposits may apply once third-party services have been scheduled.

Yourtransithub shall not be liable for refund obligations arising from the performance or cancellation of services by third-party operators.

BOOKING & FULFILMENT POLICY


Yourtransithub reserves the right to:

  • substitute service providers

  • adjust scheduling

  • utilise subcontractors

  • amend operational logistics

where necessary for fulfilment of customer bookings.

Customers remain responsible for:

  • compliance with travel laws

  • documentation

  • licensing

  • eligibility for chartered travel


ACCEPTABLE USE

Customers must not:

  • make fraudulent bookings

  • provide false information

  • attempt resale of services

  • use services for unlawful transport

  • engage in unsafe or disruptive conduct

  • breach applicable aviation or transport regulations

Violation may result in termination of services without refund.


THIRD-PARTY OPERATOR DISCLAIMER

Where Yourtransithub acts solely as an arranger:

Operational responsibility including:

  • maintenance

  • staffing

  • safety

  • certification

  • compliance

rests with the relevant third-party operator.

BOOKING & FULFILMENT POLICY


Yourtransithub reserves the right to:

  • substitute service providers

  • adjust scheduling

  • utilise subcontractors

  • amend operational logistics

where necessary for fulfilment of customer bookings.

Customers remain responsible for:

  • compliance with travel laws

  • documentation

  • licensing

  • eligibility for chartered travel


ACCEPTABLE USE

Customers must not:

  • make fraudulent bookings

  • provide false information

  • attempt resale of services

  • use services for unlawful transport

  • engage in unsafe or disruptive conduct

  • breach applicable aviation or transport regulations

Violation may result in termination of services without refund.


THIRD-PARTY OPERATOR DISCLAIMER

Where Yourtransithub acts solely as an arranger:

Operational responsibility including:

  • maintenance

  • staffing

  • safety

  • certification

  • compliance

rests with the relevant third-party operator.

For the purposes of these Terms:

“Booking”
means any request submitted by a Customer for the provision of transport hire, aircraft charter arrangement, advisory services, or related coordination services.


“Customer”
means any individual who submits a Booking request or otherwise engages the services of Yourtransithub.


“Services”
means vehicle hire, aircraft charter arrangement, aircraft sales or acquisition consultancy, and any related coordination or advisory services provided either directly by Yourtransithub or through third-party operators.


“Operator”
means any licensed third-party vehicle hire provider, aircraft charter company, or other service provider engaged to fulfil a Booking.


“Third-Party Provider”
means any subcontracted or affiliated operator responsible for the operational delivery of Services arranged by Yourtransithub.


“Intermediary”
means the role performed by Yourtransithub when arranging or facilitating Services on behalf of a Customer through a Third-Party Provider.


“Charter Services”
means any private aircraft charter or aviation-related transport service arranged through licensed air carriers.


“Advisory Services”
means consultancy or coordination services provided by Yourtransithub in connection with aircraft purchase, sale, or acquisition.


“Offline Payment”
means any payment made outside of an automated online payment gateway, including bank transfer or other agreed manual payment method.


“Confirmation”
means written acceptance of a Booking issued by Yourtransithub following receipt of payment or agreement of service terms.


“Force Majeure Event”
means any event beyond reasonable operational control, including but not limited to weather conditions, regulatory restrictions, airspace closures, mechanical issues, strikes, or acts of government.